NAHU eCommerce Training

eCommerce Training

Learn all you need to know to extract membership reports straight from the NAHU membership database! eCommerce is a robust tool that allows our chapter leaders to extract pertinent membership information such as a full membership roster, billed members who have not paid, new members, prospective members, etc. Three eCommerce trainings have been scheduled for August. Full course descriptions can be obtained by clicking on the course link.

• Tuesday, August 10, at 3 p.m. EDT – https://www2.gotomeeting.com/register/123227707
Beginning eCommerce and Membership Management.
This session will review the basics of eCommerce and report extraction.

• Tuesday, August 17, at 3 p.m. EDT –

Intermediate eCommerce and membership management. This session is for those who are
already comfortable with eCommerce.

• Tuesday, August 24, at 3 pm EST –
Advanced eCommerce and Membership Management. This session is for advanced eCommerce users.

Online Training Tools
We have many online resources developed to assist you as a membership volunteer. The resources are located under the "My NAHU" tab at www.nahu.org. Some sections require you to log in to the members-only area of the website. Here you will find resources such as:

• Membership FAQs
• eCommerce one-page instruction sheets
• Dues reports

A second Web location you may find useful is the "Member and Chapter Tools" area located under the Members' Area tab. In this section you will find:

• Membership recruitment and retention tools
• Links to monthly NAHU membership reports
• Training videos on eCommerce

Processing Timelines
One of the most commonly asked questions about membership is how long it takes to process various transactions. Processing timelines are below.

New Member Applications Processing Time
Completed online - annual membership Instantaneous
Completed online - monthly draft option Two weeks
E-mailed with credit card payment Two weeks
E-mailed with monthly draft option Two weeks
Faxed with credit card payment Two weeks
Faxed with monthly draft option Two weeks
Mailed with credit card payment One month
Mailed with check payment One month
Mailed with monthly draft option One month

Renewals Processing Time
Completed online - annual membership Instantaneous
Completed online - monthly draft option Two weeks
E-mailed with credit card payment Two weeks
E-mailed with monthly draft option Two weeks
Faxed with credit card payment Two weeks
Faxed with monthly draft option Two weeks
Mailed with credit card payment One month
Mailed with check payment One month
Mailed with monthly draft option One month

Reach Out To Lapsed Members

MelanieGibson, NAHU Director of Membership, sends out a monthly e-mail to all Membership and Retention Chairs. All were copied on 7/21/10. Please keep on top of these reports by reaching out to renewing members.

Contacting members on these lists will help you:

• Identify lapsed and about to lapse members at your monthly membership meetings
• Assist you in tracking and documentiaon for NAHU Pacsetter Award
• Increase your local chapter retention which translates to income for your chapters
• Will increase your personal networking abiilties which will help you build your business!

NAHU Members Receive Exclusive Discounts

NAHU members receive exclusive discounts on education resources. NAHU's classroom and online resources provide critical information on industry compliance mandates, professional designations and certifications.

Learn More at: www.nahu.org

NAHU Dues Increase - Takes Effect January 1

The NAHU House of Delegates passed a dues increase of $75.00. The dues increase will go into effect on January 1, 2010.

Additional funds generated for the dues increase will assist NAHU with the following upgrades and membership enhancements:

• Online Services
• Professional Development
• Communications
• Chapter Relations
• State Legislative Initiatives
• Single Payer Media Outreach
• Long-Term Care Partnership PR Campaign
• Additional Staff
• New Phone System
• New Office Space
• New Computer Equipment

To read more about where membership dollars will be spent go to: http://www.nahu.org/members/dues-reviewinfo.cfm

NAHU Encourages Corporate Partners

Corporate Partners

NAHU will begin to notify state and local presidents of our corporate partners. These are Agencies/Companies that support NAHU monetarily and in return get extra perks and attention. They also provide us with a number of new members, although most of these people are not engaged.

By notifying the state and local presidents of the corporate sponsors, this will allow us to show greater value via local programs such as Day on the Hill, Symposiums, and Golf Outings etc. Remember that some of these corporate partners may not have any members in NAHU. This is another opportunity to increase membership since they already have the support of their Agency/Company.